Reservation Conditions

1. The passenger can make reservations for up to six months in advance.
2. The reservation must be reconfirmed 72 hours prior to the trip or 12 hours for those who made the reservation less than 72 hours before the trip date.
3. The passenger can modify the reserved trip time at least one hour before the scheduled departure time.

Ticketing Conditions

1. Passengers must show their ID cards to verify their ages.
2. Children under ten years of age and senile persons are not allowed to travel unaccompanied.
3. Passengers are entitled for a full refund if SRO cancels the trip.
4. Any scraping, modification, or tampering found in the ticket will cause it to be void.
5. SRO will not be held responsible for compensating passengers for late arrivals caused by reasons beyond its control.
6. The ticket can only be used by the ticket bearer whose name is shown on it.
7. Discounted Al-Qafilah (Second Class) Tickets can be issued to only Saudi students provided that bringing a Discount Letter or school/university ID cards issued by the Ministry of Education or the Ministry of Higher Education.
8. Discounted tickets can be issued for special needs persons and their accompanying persons on the Second Class only, provided they bring a disabled ID card or a copy thereof.
9. Tickets can be returned or modified at least one hour before the trip scheduled departure time, and a 10% deduction will be applied.
10. 5?Tickets can be returned or modified within less than an hour of the scheduled departure time, or within 24 hours after the departure of the trip, however, a deduction of 50% of the ticket price will be applied.
11. Seating Class and/or trip route can be modified once at any time without the passenger incurring any expenses other than the price difference between the Classes.

Accompanying Luggage Conditions

1. Passenger’s luggage is collected only at the departure station and sent to the destination station specified in the passenger’s ticket. A luggage tag is prepared in two copies, one given to the passenger and the other is attached to the luggage for verification upon arrival at the destination station.
2. It is forbidden to carry or ship liquids, flammable materials, commercial goods, meats, birds, or animals in passenger trains. Weapons are not allowed to be carried.
3. Al-Rehab class passengers are allowed 40kg of personal effects per full ticket, and 20kg per half ticket. Beyond that, the Excess Baggage system is applied.
4. Al-Taleaa Class passengers are allowed 30kg of personal effects per full ticket, and 15kg per half ticket. Beyond that, the Excess Baggage system is applied.
5. Al-Qafilah Class passengers are allowed 20kg of personal effects per full ticket, and 10kg per half ticket. Beyond that, the Excess Baggage system is applied.
6. Excess baggage shall be charged at SR 1.00 per Kilo for up to 10kg, SR 2.00 per Kilo for up to 20kg, and so on.
7. SRO is not responsible for cash, jewelry, and valuable items placed inside the luggage transported in the luggage cars.