Where can I reserve a ticket?
You can make your reservations at the reservations offices at the stations, or by calling: 920008886.
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What are the baggage weight limits for a single passenger?
Each Al-Rehab Class passenger can transport 40 kg of personal effects per full ticket, and 20 kg per half ticket. Al-Taliaa Class passengers can transport 30 kg per full ticket and 15 kg per half ticket. Al-Qafilah Class passengers can transport 20 kg per full ticket and 10 kg per half ticket. Beyond that, the excess baggage system applies. |
Are there discounts for special needs persons?
Discounted tickets can be issued for special needs persons
and their accompanying persons on the Second Class only,
provided they bring a disabled ID card or a copy
thereof. |
Are there discounts for school students?
Discounted Al-Qafilah Class tickets are issued to students
provided that they submit a Discount Letter or a Student
ID Card (school or university) issued by the Ministry of
Education or the Ministry of Higher Education. |
What are the available Classes on board the trains, and what are their advantages?
SRO's trains have three classes: Al-Rehab, which is the most luxurious; passengers on this Class enjoy soft and cozy seats and larger spaces, in addition to access to TV and newspapers. Al-Taleaa is the second best in terms of luxury, comfort and cabin space. |
Can I reserve a private compartment for the family?
A whole compartment that combines luxury with comfort and privacy can be reserved at a cost of SR 5,000, regardless of the destination. The compartment includes a sitting area, a bedroom and a toilet.
SRO also provides a special service for businessmen, where a whole locomotive and car can be reserved, with the option of the customer selecting the departure time and route, at a cost of SR 14,000. |
What are the services available at stations during the waiting period?
SRO is keen to provide the necessary services at its stations. These services include:
- Limousine cars.
- A restaurant and prayer area.
- Car parks charged by the hour.
- Waiting lounges.
- A gift and newspaper corner.
- ATM.
- A bookshop.
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Can I reserve tickets on the phone? What is the number dedicated to this service?
You can make your reservations by calling: 920008886.
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Can I make reservations through travel agents?
Yes you can make a reservation through Al-Tayyar Travel Group in all off their offices around the kingdom. |
How do I reach the station?
You can refer to the station locations map available at the website under: "Passenger Services > Information > Stations Locations" to learn the locations of all stations. |
How can I find out the prices and trips schedules?
You can find out the prices and trip schedules by directly calling the 920008886. You can also see the trip schedules in this website under "Passenger Services > Trip Schedules". To find out the prices on this website you can check "Passenger Services > Prices and Conditions". |
Are there car rental and limousine service offices at the stations?
Yes, all train stations have car rental and limousine services offices. |
Can tickets be cancelled?
The ticket can be returned up to one hour prior to the trip departure, and a 10% of its price will be deducted. You can also change or modify the ticket less than one hour before departure or within 24 hours after departure, however, in this case 50% of its price will be deducted. |
Can I send small non-commercial parcels on the train?
For safety and security reasons, SRO apologizes for not accepting any personal shipments not accompanying a passenger. |
