Saudi Railways automates its Contact Centre and introduces a new hotline in addition to the 92000886 effective 7th of March, 2012. This modernized contact center will provide a world class customer experience using one of the latest automation systems. The automation offers Saudi Railways passengers and visitors an improved real time response to all ticket and non-ticket related queries, travel bookings, resolution of issues, updates on Saudi Railways and other information.
Excellent customer service of the utmost quality and of global standard is assured when you call our new Contact Centre.
Call us and experience prompt hospitality on our hotline number: 9200008886
The IVR application serves the passengers by providing the following services:
• Make a booking.
• Check the status of your booking.
• Get Train Schedule.
• Get Fare information.
• Information about Saudi Railways Organization
Information:
• Bookings through IVR can be made up to 3 hours prior to train departure.
• Multiple passengers and multiple passenger types can be booked in a single reservation. The service is available for all routes.
• IVR only supports passenger bookings. Tickets can be purchased online on our website or at nearest station / Authorized Sales Agent (Al Tayyar)
• The reservations department can be reached on all weekdays between 7:00 AM to 11:00 PM, Saudi Time. Our staff will be more than happy to assist you and provide necessary information.
For any suggestions, feedback or complaints, please e-mail us at ivrsupport@saudirailways.org
Exceptions:
• Reservation through IVR system is possible only if all the passengers have travelled before with Saudi Railways.
• A maximum of 7 passenger bookings can be made through IVR.
• Discounted Reservations are not supported by IVR system. ;
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